I recently returned from working with a new customer – a large hospital and healthcare campus in Southern California – helping them transition from their 30-year old asset maintenance & work order database to a brand-spanking new installation of our Workorderama CMMS software. They are a sophisticated user, generating thousands of corrective and preventive maintenance work orders each month in a high-energy ‘get stuff done’ workplace.
They are rolling out all of our integrated software solutions to their facilities, engineering, and real estate workgroups. And they are excited to take advantage of our array of extended features, such as easy online work requesting, Active Directory integration for the enterprise, mobile handheld operations for the workers in the field, asset barcoding and parts inventory management, just to name a few.
But after all of the presentations to managers, negotiations with CIOs, meetings and coordination with IT, and with all of the latest and greatest technologies, bells and whistles now at their fingertips, the most satisfying and rewarding moment of all was seeing the faces of the users in Facilities Engineering as they entered their first work order into our software.
For years, they had become used to the notion that entering or closing out a work order takes 1-2 minutes each, jumping between several gray screens and tabs and scrolling through menus containing hundreds of archaic codes. Now, the same task takes a few seconds on a single screen.
Sure, our software brings our customers sharp gains in productivity, improved communication and visibility, the latest technology, and it maximizes their return on investment. But at the end of the day, it’s the joy on the faces of the end-users that makes it all worthwhile.
Dave Johnson, President & CEO