When it comes to customer service and helping a business run better, technology allows better and more efficient communication.
At Wizard Software, we take a lot of pride in our customer service. One of the many ways we do this is by offering video tutorials to go along with our products. They give the customer the option of learning the software in a simple and effective way, with minimal disruption to their day. Those of us who have been on an endless transfer loop while trying to get service from large companies will testify that it is not always easy to be patient when all you have is a simple question, and all you want is a simple answer.
These tutorials are for the users. They improve user experience and they are offered with that purpose in mind. Video tutorials cover many topics, for all the different versions of our software, for each product that we offer.
We have featured one below—the first in a three part video series about Projecto’s Approval Routing feature, how it works, and how to use it to maximize its benefit to you.